Proof, Not Promises.

CXG has consistently delivered a high standard of customer experience across our brands, combining strong operational discipline with a clear focus on quality and outcomes. Their ability to scale support, embed effective governance, and leverage digital and self-service channels has enabled us to maintain strong CSAT performance while improving efficiency. CXG operates as a trusted extension of our team, with a delivery model built on accountability, consistency and continuous improvement.

CXG has been a critical partner in enabling PAXI to scale with confidence. Their deep understanding of customer experience, combined with disciplined execution and technology-enabled support, ensures that entrepreneurs, customers, and retail partners are consistently supported across every interaction. CXG brings reliability, empathy, and measurable performance to our CX operations helping us extend access, build trust, and deliver on PAXI's promise of inclusive growth.

We now provide our Customers with a professional service. In the world where orders were taken in restaurant, we had little control over the quality of interactions with our customers. Today we have one point of contact that is centrally managed. As for our restaurant managers, they are now able to focus on the customers in our restaurants without the distracting force of the phones always ringing. It's also incredible to know that we are changing lives while improving the operations of our restaurants.

We made a strategic decision to outsource our afterhour support to CXG. We continue to outsource our support as the service and team response when corrections are needed remains rapid. We highly recommend CXG and its services.

Customer experiences are no longer an isolated piece of our business but part of a larger, customer engagement strategy. In order to build loyal relationships that extend and last, we understand the need to view customer engagement across our enterprise. The Contact Centre today continues to support experiences and engagements with our brand that seek to future-shock proof our business, whilst changing lives.

Customer experience is one of our major KPIs. We have hit record high customer satisfaction ratings with the live chat team achieving customer satisfaction ratings of 91% with the target set at 86%. The service provided by CXG played a critical role in supporting MultiChoice in achieving these high CSAT ratings.