Powering Township Connectivity: fibertime™ 83× Growth

Overview: Powering Township Connectivity at Scale

fibertime™ is the fastest-growing fibre connectivity provider focused on township inclusion — offering 100Mbps uncapped fibre for R5 per day.

"We put fibre in every home, every shack, every dwelling, in the township, and we sell daily vouchers so that you can pay-as-you-go rather than be forced to pay upfront for the month."

fibertime™ provides a gateway to the digital world, bringing the educational, economic and entertainment power of the internet to townships across South Africa.

CXG's Role

End-to-end fibertime™ experience and operational support, enabling rapid scale while protecting service quality and customer trust.

The Challenge

fibertime™ set out to achieve an ambitious vision: Connect everyone and everything in South African townships every day.

This required:

• Rapid network rollout at national scale
• High-volume customer onboarding and activations
• Always-on support across connectivity, billing and field operations
• Removing every barrier that prevents people from getting connected
• All without compromising reliability, trust, or affordability

The CXG Solution

CXG partnered with fibertime™ to design and deliver a scalable, human-centred CX engine, including:

1. 24/7/365 Customer & Network Support

• Dedicated, always-on service teams
• Proactive fault handling and escalation
• Consistent experience across all growth phases

2. Scalable Operating Model

• Workforce planning aligned to exponential growth
• Quality assurance embedded at scale
• Continuous improvement as volumes increased

3. People-First Delivery

• 65+ full-time CXG support professionals employed and enabled
• Skills development, leadership exposure and career growth
• Stable jobs tied to meaningful social impact

The Results

• 83× growth in 24 months — from 8,000 to 330,000+ fibertimers
• Millions of township residents enabled through connectivity
• 24/7/365 reliability maintained during hypergrowth
• Next phase: additional 20× growth trajectory underway

Why This Matters

fibertime™ is more than a connectivity story — it is a social impact story. By enabling affordable, daily internet access in townships, fibertime™ and CXG are collectively contributing to education, economic inclusion, and opportunity for communities that have long been left behind by traditional broadband pricing models.

CXG's operational backbone has been the silent engine behind fibertime™'s extraordinary growth — ensuring that every new fibertimer gets connected, stays connected, and receives world-class support every step of the way.