About CXG

ABOUT US
100+
Clients Served
27
Years of Experience
1000+
Employees
With a track record spanning 27 years, we remain the leading On-Demand Digital Customer Experience partner serving some of the largest global premier consumer-facing corporate brands.
CXG skills, experience, and industry expertise offers comprehensive on-demand, fully outsourced, digital solutions that focuses on:Identifications of critical success factors and performance indicators;
+ The consistent provision of a seamless Customer Experiences across opti-channels;
+ Consistent delivery against a uniquely designed EEQL framework;
+ True On-Demand scalability where our People, Process and Technology seamlessly scale to meet demand requirements;
+ True partnership and engagement where we share risk and success;
+ Key to our offering and differentiation is our commitment to true Empowerment.
We are proud of our partnerships, which significantly supports our sustainable ‘learn-and-earn’ approach with unemployed youth, students and learners in South Africa. As a business, this partnership provides a unique platform to positively address unemployment and communities.
We believe our offering is unmatched in service excellence, flexibility, relevance, and cost as we enable Organisations to meet its critical business strategies whilst remaining Customer relevant.
OUR VALUES
What Drives Us
We are Customer Obsessed
CXG is the brand behind the brand! Customer obsession means we put the long-term success of our clients and their customers ahead of short-term convenience. It is embedded in how we design Customer journeys, make decisions, govern delivery and hold ourselves accountable. We focus on CX outcomes, prevention, and trust. We consistently build superior CX, partnerships and brands.
We are Experience Driven
We believe Customer Design must be re-invented over and over again in order to remain Customer relevant. We create meaningful experiences that changes lives.
We are Accredited and Trusted
CXG’s accreditation aligns with globally recognised outsourcing governance principles, supporting transparency, ethical engagement and independently verified delivery capability. It reflects our commitment to operating at internationally benchmarked standards in service of our clients trust.
We Create Value
CXG serves and manages digital transformation for large consumer facing brands and we are responsible for the execution of their strategy. Effectively we translate innovation into value.
OUR TEAM
The Team Behind CXG

Brandon Meszaros
CEO

Saira Abrahams
Head Project Management and CX

Lisa Basson
Head Digital and Data

Chester Prince
Head Operations and L&D

Shantal Naidoo
HR and Legal Executive

Graham Wilhelm
CISO
