One Year. One Team. A Quarter Million Reasons to Celebrate.

A year ago, CXG Customer Experience Group - a member of Digital Solutions Group - rolled up its sleeves, walked onto the floor with PEP, and made a promise: to show up every day for the customers who depend on this incredible brand.

One year later, we rolled out the blue carpet in celebration of the team that makes it all possible.

Behind every number is a person who chose to go above and beyond - every shift, every call, every interaction. This is their story.

The Results That Speak for Themselves

From the very first day, our dedicated CX team hit the ground running. Across every indicator - quality, customer satisfaction, response time, and team performance - the results reflect a collective commitment to excellence that is rare and worth celebrating.

But numbers alone do not tell the full story. What they represent is a culture - one built on trust, on showing up, and on genuinely caring about the people on the other end of every interaction.

250,000 Five-Star Moments

250,000 ⭐⭐⭐⭐⭐ five-star CSAT ratings.

A quarter million moments where customers felt genuinely helped, heard, and cared for. That is not a statistic. That is 250,000 lives touched - one conversation at a time.

Each rating represents a real person who reached out, perhaps frustrated or uncertain, and left the interaction feeling valued. That is the standard we hold ourselves to, and it is the standard this team delivers every single day.

South Africa on the Global Stage

One of the proudest achievements of this past year came in the form of global recognition - not as a country, not as a company, but as individual human beings who showed the world what South African CX excellence looks like.

4 PEP agents ranked in the Top 10 Global Agents across the entire QContact global agent footprint. That is South Africa representing at the highest level - competing with and outperforming agents from across the world on a platform that spans continents.

This is what happens when you invest in people, equip them with the right tools, and create an environment where they can truly thrive.

Celebrating With Gees

We celebrated the way South Africans do - with energy, with heart, and with gees.

The blue carpet was rolled out for 40 team members recognised for their outstanding contributions across every level of the operation. Partners, Agents, Team Leaders, Managers, Support Staff, and Leaders who showed up - not just professionally, but with genuine heart.

The atmosphere said everything that words sometimes cannot. High fives, tears of joy, laughter, and pride. This is what CX looks like when you invest in people. This is what partnership looks like when you truly believe in the mission.

Sikhula KunYe - Growing Together

The PEP culture is anchored in a phrase that resonates deeply: Sikhula KunYe - "growing together."

When we as South Africans live those words - when we embody the values of Honesty, Passion, and Resourcefulness - the achievements speak for themselves. Growth is not accidental. It is the result of people choosing, every day, to be better for one another.

This past year has been a testament to what shared purpose can produce. Our teams did not just deliver results - they grew. Individually, professionally, and as a collective.

Gratitude to Our PEP Partners

None of this is possible without extraordinary leadership and a partnership built on genuine trust.

A heartfelt thank you to Beyers van der Merwe, Sureen Du Toit, and Mariska Moodley - your partnership, your trust, and your unwavering commitment to building something truly special has made every milestone in this chapter possible. You have been more than clients. You have been collaborators in the truest sense of the word.

The PEP culture of Sikhula KunYe is not just a phrase on a wall - it is something we have seen lived out in every conversation, every decision, and every act of support throughout this journey.

The People Behind the Numbers

Milestones belong to people. And so, with deep appreciation, we celebrate the individuals who gave this year its meaning.

Congratulations to Saira Abrahams, Chester D Prince, Lisa Basson, Meena Singanamala, Miliswa Kunene, Graham Ma, and the entire team - your dedication, your professionalism, and your humanity have been the engine behind everything we have achieved together.

Every five-star rating, every resolved query, every customer who put the phone down feeling heard - that is because of you.

One Year In. And Just Getting Started.

One year in, and the energy said everything.

We are not celebrating the end of something. We are celebrating the foundation of something far greater - a partnership, a team, and a standard of excellence that will only grow from here.

To every person who showed up this year: thank you. Let us continue changing lives.