fibertime™ connecting everyone and everything

Powering Township Connectivity at Scale

fibertime™ is the fastest-growing fibre connectivity provider focused on township inclusion which offers 100mbps uncapped fibre for R5 per day.

We put fibre in every home, every shack, every dwelling, in the township, and we sell daily vouchers so that you can pay-as-you-go rather than be forced to pay upfront for the month.

We provide a gateway to the digital world, bringing the educational, economic and entertainment power of the internet to townships.

CXG Role

End-to-end fibertime™ experience and operational support, enabling rapid scale while protecting service quality and customer trust.

The Challenge

fibertime™ set out to achieve an ambitious vision:

Connect everyone and everything in South African townships every day.

This requires:

• Rapid network rollout at national scale

• High-volume customer onboarding and activations

• Always-on support across connectivity, billing and field operations

• Removing every barrier that prevents people from getting connected

All without compromising reliability, trust, or affordability.

The CXG Solution

CXG partnered with fibertime™ to design and deliver a scalable, human-centred CX engine, including:

1. 24/7/365 Customer & Network Support

• Dedicated, always-on service teams

• Proactive fault handling and escalation

• Consistent experience across growth phases

2. Scalable Operating Model

• Workforce planning aligned to exponential growth

• Quality assurance embedded at scale

• Continuous improvement as volumes increased

3. People-First Delivery

• 40+ full-time CXG support professionals employed and enabled

• Skills development, leadership exposure and career growth

• Stable jobs tied to meaningful social impact