Consistency, Culture, and Purpose
Oct 12, 2024
CXG BPESA Alchemy Awards
Consistency, Culture, and Purpose
Excellence is never accidental. It is built deliberately, consistently, and with purpose.
At the BPESA GBS & BPO Conference and Alchemy Awards 2025, CXG Customer Experience Group, a proud member of Digital Solutions Group (DSG), recognised as a Finalist and Runner-Up in two of the industry’s most competitive categories:
🏆 Top Support Service Provider and
🏆 Top BPO Operator
These recognitions, awarded by BPESA (Business Process Enabling South Africa) the official industry body representing South Africa’s global business services sector place CXG among the country’s most trusted, high-performing BPO operators.
Why BPESA Recognition Matters
The BPESA Alchemy Awards are widely regarded as the benchmark for excellence in the South African BPO and GBS sector. Finalists are assessed not only on scale and performance, but on:
Operational excellence and delivery consistency
Innovation and technology enablement
People-first culture and leadership maturity
Contribution to job creation and skills development
Measurable client and customer outcomes
To be recognised by BPESA is to be recognised by the industry itself peers, partners, and global stakeholders who understand what it truly takes to operate at scale, sustainably, and with integrity.
Being shortlisted in two major categories reflects CXG’s ability to balance commercial performance, human impact, and experience-led execution.
More Than Performance we are committed to Changing Lives
At CXG, success is never defined solely by metrics or trophies.
Our true north remains unchanged Changing lives through meaningful customer experiences.
Every interaction we manage, every agent we develop, and every solution we deploy is guided by a deliberate intent to create work that matters, careers that grow, and experiences that customers remember for the right reasons.
These BPESA nominations recognise that intent in action. They reflect a business built on passion, purpose, and a culture that understands that customer experience is not a function it is a discipline.
Consistency Is the Real Differentiator
As CXG CEO Brandon Meszaros shares “Consistency is what transforms average into excellent.”
In an industry where pressure, scale, and complexity are constants, consistency is a choice CXG makes every day.
It is this consistency that continues to position CXG as a trusted partner to some of South Africa’s most respected brands, and as a recognised leader within the BPESA community.
Looking Ahead
Being a BPESA Alchemy Awards Finalist in 2025 is both an honour and a responsibility.
It reinforces our commitment to:
Raising the bar for South African BPO excellence
Investing in people, technology, and governance
Delivering customer-obsessed, experience-driven outcomes
Continuing to build a business that does Something Great, every day
