100+
Brands supported
24/7/365
On-demand CX delivery
27+ years
Proven experience
Omni
Voice · Chat · Email · Social · Digital
Who we are
South African-born CX specialists trusted to deliver for the world’s leading brands
Customer Experience Group (CXG) is a South African delivery partner blending people, process and technology to build resilient customer relationships. From on-demand contact centre operations to AI-enabled automation, we help global brands scale with confidence and compliance.
- World-class talent with neutral accents, low attrition and cultural alignment.
- Reduce operating costs by 50–60% compared to UK FTEs without sacrificing quality.
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27+ years of CX innovation
People-powered, tech-enabled delivery
Our Cape Town and Johannesburg teams operate as an extension of your brand, bringing deep vertical expertise, accredited training pathways and rigorous QA to every interaction. We engineer omni-channel experiences that unify voice, chat, email, social and self-service with a single source of truth.
- Compliance-first operating model aligned to POPIA and GDPR.
- Cloud-native platforms, intelligent routing and analytics embedded in every programme.
- Flexible, outcome-based commercials structured around CSAT, FCR, retention and revenue metrics.
Flexible On-demand
Skilled Talent
Award-winning
Outcome Focused
What we do
A flexible CX stack designed to meet every moment
From high-touch human conversations to AI-enabled automation, CXG blends people, process and platforms to deliver measurable outcomes at enterprise scale.
Outcomes We Deliver
Measurable CX gains across every programme
70%+
Self-service containment
Automated and digital-first journeys resolve the majority of contacts without human hand-off.
300+
Jobs created
Recent expansion waves have added more than three hundred new CX careers across South Africa.
90%+
Customer satisfaction
Continuous QA, VOC and analytics keep experience scores above 90 percent for leading brands.
90%+
Employee experience
Engagement, coaching and wellness programmes maintain world-class employee sentiment.
50–60% cost savings
South African delivery unlocks up to 60% savings versus UK FTEs without sacrificing CSAT, compliance or continuity.
300k+ CX professionals
English-proficient, culturally aligned talent with accredited training pipelines and impact sourcing partnerships.
R3.6bn FDI captured in 2024
Fresh investment and government incentives continually upgrade real estate, connectivity and support ecosystems.
Top global destination
Consistently ranked among the world’s best CX locations for quality, resilience and customer empathy.
A continuous track record of industry recognition and client impact from 1998 through today.
Where We Operate
Strategic CX hubs across Johannesburg and Cape Town
Hybrid delivery across Gauteng and the Western Cape keeps us close to customers, talent and resilient infrastructure.
Parkhurst
15 6th Street, Parkhurst, Johannesburg, South Africa
Rosebank, Johannesburg
Unit 4, 158 Jan Smuts Ave, Rosebank, Johannesburg, South Africa
Newtown, Johannesburg
9 Ntemi Piliso, Ferreirasdorp, Johannesburg, South Africa
Century City, Cape Town
15 Edison Way, Century City, Cape Town, South Africa
Mutual Park, Cape Town
Jan Smuts Drive, Pinelands, Cape Town, South Africa
Ready to level up your CX?
Speak to our team about on-demand CX, CCaaS, AI and digital transformation that scales with your business.